Privacy Policy
Last updated: June 20, 2025
This Privacy Policy explains how "Juthoor Al-Hayat" company ("the Site", "we", "us" or "our") collects, uses, and discloses your personal information when you use our services or communicate with us through juthoor.ai (referred to as "the Site"), or through any means that allows you to access our services (all referred to as "Services").
1. Who do you mean by "You"?
The word "You" or "Your" refers to the user who benefits from our services, whether you are a site visitor, an active customer, or anyone who communicates with us or provides your data through our channels.
2. Your Consent
We may update this policy from time to time for regulatory, legal, or operational reasons. The updated version will be published on the site with an updated "last updated" date. Your continued use of the services after publication means your agreement to the amendments.
3. Amendments to the Privacy Policy
We may update this policy at any time for regulatory, legal, or operational reasons. The updated version will be published on the site with an updated "last updated" date. Your continued use of the services after publication means your agreement to the amendments.
4. How do we collect your information?
We collect your personal information through the following methods:
a. Information you provide directly:
- Contact information: Name, email, phone number.
- Registration or booking information: Booking data in programs or services.
- Account information (if any): Username, password, account settings.
- Content of messages or requests: When you contact us for any inquiry or support.
Note: Failure to provide some data may prevent us from providing the requested service.
b. Information we collect automatically:
Using tracking tools such as Cookies, we collect:
- IP address
- Device type, operating system, and browser
- Usage times and locations you visit
- Browsing data
c. Information from third parties:
We may obtain information about you from external providers, such as:
- Website service providers such as: LevelUp
- Payment gateways such as: Al-Mahya and Amazon Pay
- Analytics and marketing tools such as Google Analytics or Meta Pixel
- Medical laboratories and scientific research centers
This information is handled according to this policy.
5. How do we use your information?
We use your information for the following purposes:
- Providing and improving our services
- Managing bookings and payments
- Customer service and technical support
- Marketing (with your consent)
- Compliance with regulations and laws
- Investigating any violation or illegal use of services
6. Use of Cookies
We use cookies to improve user experience, analyze performance, and provide personalized content. You can manage cookie settings in your browser.
7. Who do we share your information with?
We share your information with the following parties:
Category
Receiving Parties
Identity information (Name and Email)
Service providers (our partners)
Online activity data
Analytics and marketing tools
Payment or usage information
Support teams and service experts
Support data
Payment gateways (Amazon Pay, Al-Mahya)
Official authorities
If required by law or court order
We may also share data in case of:
- Company restructuring, merger, or acquisition
- Legal or security investigations
2. Your Consent
We may update this policy from time to time for regulatory, legal, or operational reasons. The updated version will be published on the site with an updated "last updated" date. Your continued use of the services after publication means your agreement to the amendments.
3. Amendments to the Privacy Policy
We may update this policy at any time for regulatory, legal, or operational reasons. The updated version will be published on the site with an updated "last updated" date. Your continued use of the services after publication means your agreement to the amendments.
6. Use of Cookies
We use cookies to improve user experience, analyze performance, and provide personalized content. You can manage cookie settings in your browser.
8. External Website Links
The site may contain links to other sites. We are not responsible for the privacy policies of those sites. Please review them directly by the user.
9. Data Protection and Retention
We take technical and administrative security measures to protect your data, but 100% security cannot be guaranteed. We retain your data as long as it is necessary for the purposes for which it was collected or as required by law.
11. Submitting a Complaint
If you have any complaint about how we handle your information, you can submit a complaint through the specified communication channels below, or with the competent authority in your country.
12. International Users
Your data may be transferred outside your country, including to servers or providers in other countries. We ensure appropriate legal measures are in place to protect this data in accordance with applicable regulations.
10. Your Rights
Depending on your geographical location, you may have the right to:
- Access your personal data
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent (if available)
- Transfer your data to another provider
To submit a request, please contact us at the address below.
13. Contact Us
For inquiries or to exercise your privacy rights, please contact us via: info@juthoor.ai
